Receiving an inbound text message

1 min read
Updated: Jan 30, 2021

We’ve talked about Unified Messaging. This video dives into receiving an inbound text message using Konnexsion. We take you through the process of managing a text message or sms when you receive one. In this case it was from our tenant. Receiving an sms is similar to receiving an email. You need to decide if the message needs to be:

  • Linked to a tenancy
  • Added to a new case to manage a set of tasks before the message can be considered closed
  • Added to an existing case if it is part of an ongoing set of activities

This video considers some of those aspects and works through the process of receiving a receiving an inbound text message from a tenant.