When we refer to “Konnexsion”, “we”, “our” or “us” in this policy, we are referring to Konnexsion Property Ltd which provide the Services to you. The “Services” refers to the applications, services and websites provided by Konnexsion.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Konnexsion https://www.konnexsion.com our website or by using any of our applications or services you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Konnexsion Property Ltd of Summit House, 170 Finchley Road, London, United Kingdom, NW3 6BP
Konnexsion is registered with the Information Commissioners Office. Our registration number is ZA294539
This policy was last updated on: 10 May 2018
Konnexsion is a provider of software that is designed to support the management of rental properties. It gives the subscriber and their invited and connected parties access to information related to their properties, tenancy agreements and other material relating to the rented property. In connection with accessing our Services, we will collect and process the following data about you
Personal Information is information about an identifiable individual. It may include information such as the individual’s name, email address, telephone number and bank account details.
This is information about you that you give us by filling in forms on our site https://konnexsion.com (our site) and using our services within the Konnexsion Property Manager application (our application), by uploading documents or by corresponding with us by phone, e-mail or otherwise. It includes Personal information you provide, that can be used to identify you, when you register to use our site or our application, subscribe to our service, use our application, participate in discussion boards or other social media functions on our site or application, enter a competition, promotion or survey, register for our newsletter and when you report a problem with our site, application or services. The information you give us may include your name, address, e-mail address and phone number, accounting & financial, personal description, photograph and other identification details.
With regard to each of your visits to our site and application we will automatically collect the following information:
We use information held about you in the following ways:
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
We work with other companies and developers to offer you products and services and you may choose to link, connect, or synchronise your Konnexsion Property Manager account with. Sometimes Konnexsion may let you know about the service or product. It will be clear who is both referring and providing the service or product. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each company’s service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service you’ve requested.
By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party.
By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Konnexsion will only ever use your personal information for the purposes described in this Policy or with Your express permission.
Whilst using our Services and Applications, we may also collect information from you about someone else. If you provide us with personal information about someone else, you must ensure that you are authorised to disclose that information to us and that, without us taking any further steps required by applicable data protection or privacy laws, Konnexsion may collect, use and disclose such information for the purposes described in this Policy.
This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, and how to contact Konnexsion.
Where requested to do so by us, you must also assist us with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.
The data that we collect from you will be transferred to, and stored at, a destination within and outside the EU. It will also be processed by staff who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
All information you provide to us is stored on our secure servers.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or application, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you become aware that your password has been compromised or of any misuse of your password, you should immediately change your password either on the settings page of your service profile or by using the forgotten password dialogue.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
By providing your personal information to us you consent to us storing your personal information on servers hosted in the EU. While your personal information will be stored on servers located in the EU, it will remain within our effective control at all times. The server host’s role is limited to providing a hosting, processing and storage service to Konnexsion, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information beyond what is required to fulfil their contractual obligations.
If you do not want your personal information to be transferred to a server located within the EU, you should not provide us with your personal information or use our Service.
In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support by using the contact information provided in the “Contact” section of this statement.
As required by applicable law, you may contact us to confirm whether we maintain, or process on behalf of a third party, any of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information.
It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by either updating the details online within our tools where available or setting out your request in writing and sending it to us at firstname.lastname@example.org
Konnexsion will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested, it may be necessary for us to deny your request. In some circumstances, it may be necessary for us to seek to arrange access to your personal information through a mutually agreed intermediary such as another subscriber.
We may collect, use and disclose certain Personal Data about Customers when acting as the User’s service provider. Our Users are responsible for making sure that the Customer’s privacy rights are respected, including ensuring appropriate disclosures about third party data collection and use. To the extent that we are acting as a User’s data processor, we will process Personal Data in accordance with the terms of our agreement with the User and the User’s lawful instructions.
In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Konnexsion’s records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.
If you wish to complain about how we have handled your personal information you should provide our Privacy Officer with full details of your complaint along with any supporting documentation to the contact details in this section.