We Are Committed To Protecting And Respecting Your Privacy. This Policy (Together With Our ​Website Terms Of Use, ​Application End-User License Agreement And Any Documents Referred To Within, Along With Any Other Agreements We Enter Into With You) Sets Out The Basis On Which Any Personal Data We Collect From You, Or That You Provide To Us, Will Be Processed By Us.

When we refer to “Konnexsion”, “we”, “our” or “us” in this policy, we are referring to Konnexsion Property Ltd which provide the Services to you. The “Services” refers to the applications, services and websites provided by Konnexsion.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Konnexsion our website or by using any of our applications or services you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Konnexsion Property Ltd of Summit House, 170 Finchley Road, London, United Kingdom, NW3 6BP

Konnexsion is registered with the ​Information Commissioners Office.​ Our registration number is ZA294539

This policy was last updated on:​ ​10 May 2018


Konnexsion is a provider of software that is designed to support the management of rental properties. It gives the subscriber and their invited and connected parties access to information related to their properties, tenancy agreements and other material relating to the rented property. In connection with accessing our Services, we will collect and process the following data about you

Personal Information is information about an identifiable individual. It may include information such as the individual’s name, email address, telephone number and bank account details.

Information You Give Us.

This is information about you that you give us by filling in forms on our site (our site) and using our services within the Konnexsion Property Manager application (our application), by uploading documents or by corresponding with us by phone, e-mail or otherwise. It includes Personal information you provide, that can be used to identify you, when you register to use our site or our application, subscribe to our service, use our application, participate in discussion boards or other social media functions on our site or application, enter a competition, promotion or survey, register for our newsletter and when you report a problem with our site, application or services. The information you give us may include your name, address, e-mail address and phone number, accounting & financial, personal description, photograph and other identification details.

Information We Collect About You.

With regard to each of your visits to our site and application we will automatically collect the following information:

  • Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, platform and unique device identifiers.
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information we receive from other sources.​ ​This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.


We use information held about you in the following ways:

  • Information you give to us.​ ​We will use this information:
      • to carry out our obligations arising from any contracts entered into between you
      • to provide you with the information, products and services that you request from us;
      • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
      • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form).
  • to notify you about changes to our service;
  • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
      • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
      • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
      • to allow you to participate in interactive features of our service, when you choose to do so;
      • as part of our efforts to keep our site safe and secure;
      • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
      • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive)


You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
      • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
      • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
      • analytics and search engine providers that assist us in the improvement and optimisation of our site;
      • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Konnexsion Property Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our ​Website Terms of Use​ or Application End-user License Agreement​ and other agreements with you; or to protect the rights, property, or safety of Konnexsion Property Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


We work with other companies and developers to offer you products and services and you may choose to link, connect, or synchronise your Konnexsion Property Manager account with. Sometimes Konnexsion may let you know about the service or product. It will be clear who is both referring and providing the service or product. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each company’s service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service you’ve requested.

By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party.

By using the Service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Konnexsion will only ever use your personal information for the purposes described in this Policy or with Your express permission.


Whilst using our Services and Applications, we may also collect information from you about someone else. If you provide us with personal information about someone else, you must ensure that you are authorised to disclose that information to us and that, without us taking any further steps required by applicable data protection or privacy laws, Konnexsion may collect, use and disclose such information for the purposes described in this Policy.

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, and how to contact Konnexsion.

Where requested to do so by us, you must also assist us with any requests by the individual to access or update the personal information you have collected from them and entered into the Service.


The data that we collect from you will be transferred to, and stored at, a destination within and outside the EU. It will also be processed by staff who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

All information you provide to us is stored on our secure servers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or application, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. If you become aware that your password has been compromised or of any misuse of your password, you should immediately change your password either on the settings page of your service profile or by using the forgotten password​ dialogue.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

By providing your personal information to us you consent to us storing your personal information on servers hosted in the EU. While your personal information will be stored on servers located in the EU, it will remain within our effective control at all times. The server host’s role is limited to providing a hosting, processing and storage service to Konnexsion, and we’ve taken steps to ensure that our server hosts do not have access to, and use the necessary level of protection for, your personal information beyond what is required to fulfil their contractual obligations.

If you do not want your personal information to be transferred to a server located within the EU, you should not provide us with your personal information or use our Service.


Managing Marketing Communications From Us:

  • We will honour your choices when it comes to receiving marketing communications from us.
  • You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:
  • Click the “unsubscribe” link in the email or newsletter you received.
  • Subject to your control, our mobile application may send push notifications to your mobile device. If you are receiving push notifications and no longer wish to receive these types of communications, you may turn them off at the device level.
  • Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.

Updating Your Personal Information

In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support by using the contact information provided in the “Contact” section of this statement.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our ​Cookie policy.


As required by applicable law, you may contact us to confirm whether we maintain, or process on behalf of a third party, any of your Personal Information and to review it in order to verify its accuracy and the lawfulness of our processing of such Personal Information.

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by either updating the details online within our tools where available or setting out your request in writing and sending it to us at ​

Konnexsion will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested, it may be necessary for us to deny your request. In some circumstances, it may be necessary for us to seek to arrange access to your personal information through a mutually agreed intermediary such as another subscriber.


We may collect, use and disclose certain Personal Data about Customers when acting as the User’s service provider. Our Users are responsible for making sure that the Customer’s privacy rights are respected, including ensuring appropriate disclosures about third party data collection and use. To the extent that we are acting as a User’s data processor, we will process Personal Data in accordance with the terms of our agreement with the User and the User’s lawful instructions.


In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business. When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about products and services that may interest you, unless you have opted out of receiving marketing communications. We may also continue to use some of your information for business purposes and to improve our offerings or in some cases to develop new ones. We will retain and use your information as required by applicable regulations and Konnexsion’s records and information management policies to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.


Konnexsion Reserves the right to change this Policy at any time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Konnexsion Property Ltd at

If you wish to complain about how we have handled your personal information you should provide our Privacy Officer with full details of your complaint along with any supporting documentation to the contact details in this section.